We take the privacy and protection of your personal information seriously. By using our website and services, you agree to the collection and use of your data as described in this Privacy Policy. All payment transactions are encrypted and processed through secure third-party providers.
Information We Collect:
Full Name
Email Address
Phone Number
Shipping Address
Payment method details (Processed securely via third-party gateways)
How We Use Your Information:
Processing and delivering your order
Communicating order status and updates
Provide customer support
Improve our website and services
Third-Party Services
We may share your information with trusted third parties only as necessary to complete your purchase and deliver your order (e.g., shipping companies like DHL, EMS, and payment gateways). These providers are obligated to protect your data and use it solely for the intended purpose.
Your Rights
You can request to access, correct, or delete your personal data by contacting us at primenousstudio@gmail.com. You may also request to withdraw your consent at any time.
Updates
We may update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.
Payment Policy
By placing an order through our website, you agree to the following payment terms.
Full Payment Confirmation
All orders must be paid in full at the time of purchase. Once payment is confirmed, we will begin processing your order immediately.
3 Months Payment Plans
Our 3-Month Payment Plan allows customers to pay for their suit in three monthly installments. Production and delivery will only begin once the full payment is completed. Please note that installment plan orders enter the production queue only after all full payment orders have been processed, or after the second installment is paid since full-payment orders receive priority.
Currency
All prices are listed in USD (United States Dollar)Â and all transactions will be processed in this currency unless otherwise specified.
Accepted Payment Methods:
Credit/Debit Cards (Visa, MasterCard, etc.)
PayPal
Order Security
We use industry-standard encryption and security measures to ensure your payment information is handled safely and securely. We do not store your payment information on our servers.
Refund Policy
We do not offer cancellations, refunds, or exchanges once an order has been placed and payment has been made. As production starts promptly after payment, we are unable to accept any changes or modifications to the order. An unboxing video is mandatory for any claims regarding incomplete or incorrect orders. Failure to provide this video may result in the inability to process returns, exchanges, or refunds.
Shipping & Production Policy
We provide worldwide shipping. Production times may vary depending on order volume and product type. Pre-order estimated timeframes will be provided on each product page. Once completed, you will receive tracking information when your order ships.
We work with trusted international and local courier services, including but not limited to:
DHL Express
EMS (Express Mail Service)
FedEx
Local Post Services (Depending on your region)
Once your order ships, you will receive a confirmation email, text message, and Instagram DM with a tracking number and carrier information, if you provided an Instagram username and phone number. Tracking numbers will appear within 1–3 days after shipment. To track your package, you can visit the courier service website provided in the email.
Processing Time
Suits and some of our exclusive products are made to order. Production begins immediately after payment is confirmed. Pre-order estimated timeframes will be provided on each product page. Some products are in stock and ready to ship. We will ship ready to ship products in 2–5 business days, depending on the item.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are not included in our prices and are the responsibility of the customer.
Shipping Address
Please ensure your shipping address is correct and complete at checkout. We are not responsible for orders shipped to incorrect, incomplete addresses provided by the customer and stolen package. We do our best to speed up processing and shipping times, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at https://primenous-studio.com/ if you believe you have provided an incorrect shipping address.
Dispute Resolution Policy
We are committed to providing a positive experience and resolving any concerns promptly. If you have any issues with your order or experience, please contact us directly at primenousstudio@gmail.com / Primenous.studio (Instagram) so we can address the matter.
PayPal Dispute Policy
We follow PayPal’s Buyer and Seller Protection policies. If you have an issue with your order (e.g., item not received or not as described), you may open a dispute through PayPal within their allowed timeframe.
Contact us first
Before opening a dispute on PayPal, we kindly request that you contact us directly at primenousstudio@gmail.com / Primenous.studio (Instagram) we can resolve the issue quickly and fairly. Most cases can be solved without formal claims.
PayPal Claims and Escalation
If a resolution is not reached through direct communication, you may escalate the dispute to a claim via PayPal. We will fully cooperate with the PayPal investigation process and provide any required documentation. To ensure proper verification of any claims, customers are required to record a clear unboxing video at the time of opening the package. This video will be used as evidence in the event of disputes regarding missing, incorrect, or damaged items.
Final Outcome
In cases where PayPal makes a final decision, we will honor and comply with the result of the PayPal resolution process.
Non-Refundable Policy ReminderPlease note that we maintain a non-refundable after payment policy, especially for custom made or made to order items. However, if your case qualifies under PayPal’s Buyer Protection terms, you may still be eligible to file a dispute.